Reset multi-factor authentication (MFA) – Xero Central.
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Manage multi-factor authentication – Xero Central- Xero login without authenticator app
Log in to Xero using a web browser. Under Additional Security , click Change in the Connected device section. Choose an authentication method, then follow the steps on screen to authenticate yourself. Choose an authenticator app. Follow the steps on screen to install or set up the app. Under Additional Security , click the menu icon next to Multi-factor authentication.
Click Turn off multi-factor authentication. Enter the code from your authenticator app, then click Disable. Next to Backup email address , click Change. Enter your new backup email address, then click Continue. Go to the inbox for your new backup email address and open the email from Xero. Enter the code shown in the email, then click Confirm.
The backup method options are: Use a backup email address. Answer security questions. Click Finish. In your account settings screen, click Set up next to Multi-factor authentication.
Follow the steps on screen to set up MFA again. When prompted, choose the backup method you now want to use. When prompted, enter your new security questions and answers. Ensure that your security answers are five or more characters. Open the Xero Verify app on your device. Tap Scan QR code or Enter setup key. Set up MFA for your new Xero account. Tap Add another account. For the account you want to delete, swipe towards the left of your screen.
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Hi, I recently changed my phone and forgot to backup the Authenticator app. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
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